Job Information
Coretelligent LLC Field Support Engineer I in Stamford, Connecticut
**Candidate must
be located in
or near
the
Stamford,Greenwich
CT
Area
**
F
ounded in 2006
,
Coretelligent
is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery.
We
cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc.
magazines
Power Partner Awards and as ATandT Cybersecurity North American Partner of the Year for 2023.
Coretelligent
focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant.
We
have a significant presence across various U.S. locations and offer co-managed IT solutions as well.
Job Overview
As a
Client
Support Engineer I
at
Coretelligent
, youll combine your technical expertise with outstanding customer service to
provide
onsite
support
to our diverse and dynamic client base. This
role
will have you traveling to local client locations throughout the
Stamford/Greenwich CT Area
and working closely with clients at all levels, including executives.
The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing onsite IT support to our clients, handling a broad range of technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure.
As a Level 1 Engineer, you will provide onsite support for a broad range of technical issues, ensure seamless customer communications, and contribute to maintaining a high standard of white glove service for clients. The position also includes participation in an on-call rotation.
Key Responsibilities
:
- Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
- Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
- Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
- Troubleshoot backup solutions, mail-flow, and Exchange DAG
- Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
- Deploy new hardware using Imaging technology
- Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations
- Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
- Perform after hours work as needed for on-site support and infrastructure/server maintenance
- Serve as a point of escalation to level I engineers
Required Skills and Qualifications
:
1+ years of related work experience
Profic