Jobs NYC

Description

Willkie Farr & Gallagher LLP is looking for a Weekend Support Analyst to support the Information Technology department. Willkie is an elite international law firm of approximately 1,200 lawyers located in 15 offices in six countries. The Weekend Support Analyst will have a minimum of two year's experience in supporting end user equipment in a high volume corporate or law firm environment. The Weekend Support Analyst provides technical support for the business and for end user devices, both hardware/software, including PCs, laptops, IP telephones, and mobile devices. Candidates must be available to work Tuesday, Saturday, and Sunday 7:00 am EST to 7:00 pm EST. At Willkie, we believe great people are the key to our success. As such, we are offering a highly competitive compensation package with exceptional benefits. If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you. Responsibilities: • Field incoming help requests from end users via telephone and e-mail in a courteous manner • Ensure all requests from users are logged and escalation procedures are followed • Maintain problem status/resolution information in ticketing database • Ensure SLAs are met by reviewing the Help Desk inbox and tickets • Escalate issues and collaborate with the appropriate IT teams to find resolutions • Update Help Desk knowledge base with accurate and up-to-date information • Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment • Troubleshoot Android and Apple iOS software issues • Maintain expert level knowledge of the platform’s operating systems, standard applications, and computer hardware solutions • Work overtime as required • Perform other duties as assigned Qualifications: • College degree required in a technology discipline (preferred) • Two years' professional experience supporting end user equipment in a high volume corporate or law firm environment • Must have excellent customer service skills, communication skills and be a team player • Must possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications • Experience supporting mobile technologies iOS and Android

Skills

legal experience, service desk, Windows OS, MS Office 365, Citrix, document management system software, Intune, AzureAD

Top Skills Details

legal experience,service desk,Windows OS,MS Office 365,Citrix,document management system software,Intune

Additional Skills & Qualifications

Candidates must have excellent communication and customer service skills.

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $80000.00 - $90000.00/yr.

The firm offers excellent benefits including medical, dental, 401k, defined contribution plan, paid time off, and holday pay.

Workplace Type

This is a hybrid position in New York,NY.

Application Deadline

This position is anticipated to close on Mar 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.