Job Information
FirstService Residential Temporary Assistant Property Manager in New York, New York
Job Overview:
As a Temporary Assistant Property Manager you will be responsible for supporting the daily operations of a portfolio of rental properties.
Your Responsibilities:
Lease Assignment process from start to finish.
Responsible for the daily management of, but not limited to, tenant communication & issues, assist in staff discipline and renewals.
Manage the day-to-day operations of an assigned portfolio of properties, including managing the team members, daily activities, and resources of the property to achieve established financial and operational goals. Visits sites on a weekly basis.
Responsible for oversight of site staff for properties assigned to as Property Manager.
Sublet process from start to finish.
Responsible for occupant changes.
Responsible for notifying leasing of any changes in rent roll, etc.
Responsible for monitoring illegal sublets & AirBnB rentals.
Responsible for notifying tenants of NSF’s (insufficient funds).
Maintain building link to ensure tenant data is updated accordingly.
Work closely with exterminator on scheduling, unit and common area issues, bed bug tracking, etc.
Draft and distribute memos, notices and other correspondence to tenants and vendors.
Responsible for tracking arrears, sending arrears notices and following up with residents.
Respond to all communications in a 48 hour period.
Respond to tenant complaints and follow up on nuisance issues with residents.
Daily checking of FSR’s 24/7 Customer Care Call Center for log issues and inquiries.
Communicate directly with ClickPay and residents to rectify any billing issues.
Respond to all Landlord verification requests.
Follow-up on all renewals to ensure timely responses and proper paperwork is submitted
Process all new leases and enter in Yardi.
Process all cancellations and extensions in Yardi.
Maintain renewal spreadsheet, vacancy reports, bedbug tracking report, concession spreadsheet, late fee reports, etc.
Ensure timely return of security deposits.
Responsible for inputting ancillary charges and credits to tenant accounts.
Track all move outs while coordinating with Resident Manager on any damages and key returns.
Manages the client/owner relationship by meeting with the owners, conducting property tours, providing updates & information about the property’s performance, and responding to owner requests as needed
Monitor cash funds of the property.
Participate, create, and present operational budget & business plan creation for the property.
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner.
Gathers, analyzes, and interprets current market and economic trends that may impact the property
Implements short- and long-range marketing and leasing strategies to achieve property occupancy and revenue goals
Provides input into the development of budget(s) for assigned property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports
Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, follows proper notice requirements, evicts residents, and imposes and collects fees and other charges as stated in the tenant’s lease agreement.
Propose and manage market rate renewal offers. Generate renewal offers for all expiring leases.
Develop and maintain master turn list for units to be made ready.
DHCR Registration for all units (where applicable)
Assist and communicate with resident as needed; resident escalations.
Respond to all communications in a timely and professional manner.
Attend & run meetings/calls with the ownership as needed or on a regular basis.
General oversight of construction projects, capital improvements, compliance-related corrective work including but not limited to LL11/FISP, LL84 and elevator modernizations.
Communicate regularly with residents regarding status of construction projects and capital improvements.
Manage third party amenity provider
Assure the appropriate insurance requirements are in place for all vendors via credentialing service
Responsible for maintenance requirements of properties physical plant including but not limited to HVAC units, boilers, elevators and other building-wide infrastructure.
Process all payables in a timely manner.
Commencement of legal cases (non-pay, nuisance, etc).
Commencement of collection cases.
Responsible for monitoring illegal sublets & AirBnB rentals.
Draft arrears reports.
Handle eviction proceedings.
Knowledge of rent stabilization guidelines.
Oversight of all building staff, scheduling, meetings and labor/HR related matters.
Review and approve weekly payroll for building staff.
Reply to social media related building reviews, i.e. Yelp, Apartments.com, Google and other relevant venues.
Prioritizing building purchases and repairs.
Compliance with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various NYC agencies (DOB, DOHMH, FDNY, HPD and others). Responsible for taking immediate action when a violation is issued.
Ensure implementation of safety and security safeguards and procedures are properly managed.
Interface with internal departmental personnel (accounting, compliance, leasing, etc.).
Act as liaison between bldg. owners, tenants, vendors and management.
Conduct thorough interviews for potential building open positions, temp positions, etc.
Responsible for coordination of background and drug tests of potential new hires.
Responsible for preparation of monthly construction draw for Owner funding.
Regularly seek, evaluate and execute methods to preserve client cash and capital and find new sources of ancillary income.
Available during emergency situations.
Perform regular inspections to ensure building safety, maintenance, cleanliness, etc.
Skills & Qualifications:
Bachelor's degree required. Certifications desired.
Three to Four (4)+ years’ experience in New York City residential rental property management.
Must have superior verbal and written communications skills and proven customer service exposure.
Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.
Must be extremely organized, consistent, and flexible and adaptable to change.
Proven leadership and teamwork skills and attributes.
Working knowledge of Microsoft office and Windows environment necessary.
Experience with Yardi Voyager, AvidXchange, ClickPay is a pl us
Ideally the candidate has their NYS sales license and fair housing certificate; prior leasing experience is a plus.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.
Compensation:
$31 - $36 / hr