Job Information
Publicis Groupe Supervisor, Client Operations in New York, New York
Company description
CoLab is a fully integrated, cross-discipline team that provides best-in-class services in a fluid and modular way. With our clients at the center, we create brand movement at the speed of people’s lives by connecting real-time data with world-class creative, content, and media in service of growth and Return on investment.
CoLab is a “power of one” solution, encompassing data, media, and production. By drawing from across the vast Publicis Groupe network, we are uniquely positioned to deliver innovation and specialized skills to our clients, as well as enriching opportunities and inclusive benefits to our employees. We pride ourselves on combining the atmosphere of a startup company with the stability and experience of a global leader.
Overview
The Client Operations department manages client-specific operational tasks across practice area within the agency, working closely with Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business, as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Collective from our competitors and provide a critical foundation for the agency.
The Supervisor, Client Operations is responsible for training and developing individuals on the necessary media systems and relative processes within Budgets and Compliance to drive company and client goals. This includes the ability to work on high profile client business while successfully owning tasks related to forecasting, accruing, data QAs and overseeing the processing of client billing. They are masters in the use of current media systems and have complete understanding of overall processes, policies, and procedures related to Budgets & Compliance. This individual has experience and proven success in this area to qualify for this position.
Responsibilities
Work with Associate Director and/or Director on team roles, responsibilities, and prioritizing key projects across the team
Assist the Associate Director and/or Director with miscellaneous Operations tasks and projects, including process implementation
Oversee project management of large teams for specific deliverables on a monthly or ad hoc basis
Train and coach Senior Associate and Associate to master their desk and attain their career goals
Provide insight into current workload of the team and bring questions to weekly status meetings with the team
Oversee & manage financial tasks such as media authorizations, billing and budget documents, and compiling ordered vs. approved reports
Ensure compliance for tasks such as: client-specific billing procedures, product codes and other systems work
Create and enforce workflows & processes such as: billing verification, project management
Compile and guide team members on client-specific reporting (e.g. publisher spend, modeling data, diversity reporting)
Ensure accuracy of data pulls from various systems (Media Tools, MediaOcean, etc.).
Proactively solves problems and improves efficiencies as needed
Fosters collaboration across teams and maintains positive relationships with various agency disciplines and clients
Participates in system enhancement testing or training
Connect with Brand Experience and Investment peers on account-specific requests
May handle high-profile or sensitive client information
Provide support on new business pitches, as needed
Qualifications
3+ years of in-operations, reconciliation, project management, or data analysis, preferably in a media agency or advertising agency.
MediaTools and/or Prisma/MediaOcean experience
The ability to rock the Microsoft Office suite, with proficiency in Word, Excel, PPT and proven expertise in complex Excel formulas (vlookup, pivot tables, etc.) to support reporting.
Quantitative and analytical skills, and willingness to embrace a role that requires a mix of art and science.
Flexible and able to adapt to change in a fast-paced and constantly changing environment.
Thrives on a team and can meet tight deadlines on independent assignments
Able to balance numerous, simultaneous work streams
Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
Good at building relationships – a creative problem solver, a customer service expert, and a great team player.
A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights.
Takes time to teach others how to do something vs. doing it for them
Additional information
Compensation Range: $59,850 - $90,620 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 04/16/2025.
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