Jobs NYC

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The US Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

The US Membership Engagement teams sits nestled within US Customer Loyalty Marketing (USCLM) as a critical and foundational arm to deliver marketing on behalf of the enterprise to win the hearts, minds and wallets of our customers and deliver on the brand promise. As the Member Services Team, we bring membership to life for our customers with a focus on dining, travel and entertainment lifestyle verticals. We are passionate about delivering value that our Members love and need at the right moments.

As the Senior Analyst for Dining Member Services, you will work closely with a Senior Manager to build new and scale existing series of marketing journeys aimed at dramatically moving the needle on customer engagement with AXP’s Dining/RESY benefits and value. You will lead and support the execution of marketing campaigns (primarily in email and digital channels) as required to hit our engagement goals, ideate on new ways to bring to life our dining value, influence across teams to meet goals and work to ensure a consistent and compelling customer message across the dining journey. Moreover, you will be responsible for leading out on reporting efforts – sharing results, gleaning insights and using these to improve the efficacy of our marketing.

This role is ideal for a customer-centric marketer who is driven to help deliver breakthrough campaigns that set a new standard for personalized marketing and driving results. As the Sr. Analyst in this role, you will collaborate with partners across the organization, including teams from Resy, Global Premium Products, Global Advertising & Brand Management, Marketing Enablement and more. This role is for someone who brings a passion for dining, customer experience, strong organizational skills, attention to detail, flawless execution and a growth mindset to their work.

Responsibilities:

• Support in the development and delivery of the dining roadmap and strategy

• Manage end-to-end campaign execution and project management for new and existing customer-first marketing journeys for Dining/RESY, ensuring an integrated experience that drives benefit awareness and usage within targeted populations across channels

• Execute marketing, ensuring a flawless and compliant customer experience – with a particular focus on email, digital channels and direct mail

• Lead creative development by partnering with creative agencies to ideate breakthrough campaigns, manage creative approval process with MET partners, ensure accurate set up for successful deployment.

• Own reporting processes – manage scorecard commentary, track and socialize campaign results, deliver insights and findings to improve evolving curriculum

• Steer cross-functional team meetings to share updates, learnings, and marketing opportunities across key stakeholders

• Collaborate closely with key team members across US Consumer Marketing Services, RESY, and Enterprise Marketing Platforms Solutions

• Maintain Resy Marketing Toolkit working with Resy, Premium Product, and GTM teams to ensure timely updates during product/benefit launches and refreshes

Minimum Qualifications

• At least 2-3 years of marketing experience; experience with or strong interest in digital marketing (email) preferred

• Highly motivated individual with a positive, can-do attitude and adaptability to change.

• Creative thinker with a customer-first mindset.

• Intellectually curious with a passion for dining and a drive to challenge the status quo.

• Meticulous attention to detail to ensure seamless project delivery.

• Self-starter with a proven ability to work independently and navigate ambiguity.

• Strong problem-solving skills with a solutions-oriented approach.

• Ability to manage multiple projects simultaneously, prioritize effectively, and operate autonomously.

• Excellent verbal and written communication skills.

• Skilled at building strong relationships and influencing internal partners.

• Comfortable with deck building in PowerPoint, with an eye for design and storytelling.

• Eager to learn and contribute to a high-profile, results-driven, and fun team.

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue

visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25004175