Jobs NYC

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant Services (GMS) Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Marketing is responsible for partnering with GMS markets to drive profitable growth, accelerate Merchant acceptance and enhance the value of acceptance to Merchants and Card Members at scale. We focus on enhancing our relationships with millions of Merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe.

This position provides an opportunity to be at the center of one of the highest priorities for American Express and Global Merchant Services: driving Vibrant Acceptance by growing the number of merchants that actively accept American Express and ensuring they feel the value in acceptance every day.

This position sits on the U.S. Merchant Marketing team and is responsible for developing loyalty and product go-to-market strategies that target small, regional, national, and global merchants. We do this through multi-channel marketing strategies and through partnership with client managers in the field. This individual will own the U.S. Merchant Paid Media as well as a dedicated Email program. This role requires close collaboration and influencing with critical partners across the Amex Enterprise within Marketing, Client Management, Analytics and Marketing Operations, as well as several teams within the US Merchant Marketing organization. The ideal candidate must be able to operate in white space, creating impactful go-to-market strategies that showcase American Express value, drive growth, and increase engagement.

Responsibilities

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Own the end-to-end Merchant Paid Media strategy and execution across always-on Media & Enterprise-Wide Heat Moments, including ATL channels such as Programmatic, Search, and Social. Lead media creative development ensuring creative is communicating the value of American Express acceptance

• Lead external media agency, working with a variety of agency stakeholders to lead media briefing, tactical plan development, media buying and planning, measurement, and finance

• Partner with Analytics team to define media segmentation and targeting, and measure performance to optimize & evolve media strategies

• Develop best-in-class, data-driven marketing strategies and communications across owned channels to engage merchants and drive ongoing acceptance across the merchant lifecycle

• Partner with product teams to develop the strategy & execution plans for owned channel communications across the merchant lifecycle

Qualifications

• 5-7 years Media Agency experience or experience managing paid media and marketing channels required

• Digital media experience with a strong track record of defining success, including outlining KPIs and optimization levers required

• Strong strategic and thought leadership skills with a passion for innovation and bringing fresh ideas to the table

• Strong project management skills, with the ability to independently move multiple projects forward in parallel

• Proven analytical and strategic thinking skills as it relates to content development with the ability to leverage data to tell a compelling story.Strong attention to detail

• Strong creative point of view; ability to clearly articulate creative feedback that ties to brand guidelines and business goals

• Excellent partnership skills with the ability to collaborate across teams and functions

• Strong written and verbal communications skills, with the ability to translate complex strategies & results into clear content and presentations.Executive presence and the ability to communicate effectively at all levels of management

• Comfort in white space, with proven ability to build actionable plans that drive learning & results

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25004120