Job Information
DoorDash Senior Manager, Global Workplace Operations in New York, New York
About the Team
You’ll be joining the Real Estate and Workplace Operations team at DoorDash which is part of the Finance Organization. The REWO team creates and operates spaces and environments that allow our employees to do their very best work. We are building and operating offices that are inclusive, inspirational and functional. We aim to remove physical frictions in the space that prevent our employees from being successful.
About the Role
This role is a leadership position that requires the ability to inspire and manage a geographical dispersed team while driving alignment around organizational goals. Success in this position involves delivering efficient, employee-focused workplace environments and requires a combination of operational expertise, strategic planning, strong vendor management and leadership skills.
You’re excited about this opportunity because you will…
Lead and manage a talented Workplace team that is insourced and outsourced across multiple geographies
Manage a diverse portfolio of offices globally to ensure consistency in operations, maintenance, and service delivery while addressing the unique needs of each location
Act as a role model by embodying and promoting DoorDash’s core values and principles, setting a high standard for all team members to follow
Define team objectives aligned with organizational and leadership goals and establish clear performance metrics
Create and implement processes, initiatives, and playbooks that align with global workplace strategies to enhance operational efficiency and support company objectives
Coordinate space allocation and planning to accommodate the organization’s evolving needs balancing functionality, employee experience, and cost considerations
Oversee the execution of office events to ensure alignment with company culture and objectives, while delivering engaging and impactful experiences
Work with XFN partners to ensure all facilities meet local regulations, safety standards, and company policies, requiring constant vigilance and adaptability to changing requirements
Partner with Global Operations Center on crisis scenarios (e.g., natural disasters, evacuations, protests, or pandemics) and ensure the Workplace team executes to the business continuity plans
Coordinate with external vendors and contractors for food, beverages and other essential services. Oversee contract administration by ensuring all agreements are accurately documented in the contract management system. Manage renewals, extensions, and cancellations, and proactively address upcoming deadlines. Continually assess service levels and manage RFPs and update providers as needed
Work closely with Real Estate to provide detailed input, requirements, and expertise as it relates to Workplace operations for all lease renewals, new builds or renovations to ensure effective operations from the first day of business
Analyze data from occupancy data, customer surveys (and lunch and learns), with actual spend to develop workplace strategies and identify trends for improvement in line with facts
Oversees the development and manages the annual operating budgets, including financial variance tracking, and operations expenses management. Identify cost-saving opportunities without compromising service quality
Lead workplace initiatives through effective change management strategies, ensuring clear and consistent communication throughout the process
Deliver regular updates to stakeholders on workplace operations, project progress, and performance metrics to maintain transparency and alignment. Prepare and present comprehensive reports detailing workplace operations, key performance indicators, and project milestones
Establish and maintain open, collaborative relationships with cross-functional team members across several varying time-zones and regions, including landlord/building management, vendors, contractors, and consultants
Develop and maintain strategic relationships with executive and senior leadership to ensure that services are aligned with business requirements – keen focus on directing the Workplace Operations team to embrace a world class, hospitality-first mindset
Partner with the Sustainability Team to identify and implement opportunities to increase sustainability within the office environment
We’re excited about you because…
Experience: A Bachelor’s degree and a minimum of 5+ years of Workplace leadership experience managing teams across multiple countries and organizational levels.
Leadership and Team Development: Demonstrated ability to mentor and develop team members, fostering a collaborative and high-performance culture. Skilled in building and maintaining strong cross-functional partnerships. Ability to set and reevaluate goals for self and all direct reports, demonstrate the ability to pivot direction quickly; take initiative and multi-task
Location and Travel: Able to work from the New York office 5 days a week, and travel 20% of time to hubs, including international locations
Approachable and Personable: You are someone who thrives on building relationships, whether welcoming visitors to the office, addressing employee inquiries, or giving constructive feedback on office-related matters. Excellent oral/written communication, provides information in a clear/concise manner; good interpersonal skills; proven ability to interact with all levels of employees including senior executives
Highly Organized: You excel in fast-paced environments, balancing multiple tasks at once, and ensuring everything is running smoothly. Your attention to detail is key to making sure nothing slips through the cracks
Proactive Problem Solver: You take initiative, thinking ahead and making decisions when necessary, while maintaining a positive, solution-oriented attitude. Ability to exercise independent judgment/solid decision-making skills, anticipate customer needs, and have a service-first mentality
Collaborative Team Player: You believe in the power of teamwork and putting collective goals ahead of individual ego. You communicate effectively and enjoy working within a diverse, global team
Flexible & Adaptable: With a global mindset, you’re comfortable working across cultures, time zones, and changing circumstances. You embrace challenges with a can-do attitude
Hands-On and Detail-Oriented: Whether you're organizing an office or troubleshooting an operational issue, you are hands-on and take pride in ensuring everything is executed to the highest standard. Passion for creating efficient, well-managed, and engaging workplace environments that support employee productivity and company culture
Vendor management: Experience working with a variety of infrastructure service providers - custodial, catering, maintenance, etc.
Project and Program Management: Proven ability to manage projects and programs and work collaboratively across teams, ensuring alignment and seamless execution. Partner with the Construction project team and support the logistics management and execution of any office construction, renovation, or office-wide initiatives, ensuring smooth execution from planning to completion. Communicate regularly with all internal stakeholders on progress.
Technology: Hands-on experience with Google Suite, Jira, Coupa, Slack and Sigma. Proficient in analytics and strong technical skills in Excel and Google Sheets.
Expense Tracking & Budget Management: Proficient in budget development and management, aligning financial planning with operational needs to optimize costs. Keen understanding of sourcing/procurement processes.
Industry Knowledge: Familiarity with workplace trends, including hybrid and remote work practices. Understanding of workplace design principles and their impact on collaboration and productivity
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here (https://careers.doordash.com/) .
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.
$146,200 — $215,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.