Jobs NYC

Job Title

Program Manager

Job Description Summary

This role is HYBRID to sit in NYC Office.

This role owns the business operations outcomes and standardization of Account Management Activities supporting the day-to-day operations of the Executive Account Director (EAD) and client portfolio. This role will support the programs impacting the regional delivery teams for Integrated Facilities Management (IFM), Project & Development Services (PDS), Integrated Portfolio Management (IPM) and Overall Account Management (AM). The Program Manager will own playbook updates, process creation and implementation, quality checks on existing processes, analytics and reporting related to KPIs/Metrics, and other needs as identified by managers. A key function of this role will be supporting the Account teams with their deliverables.

Job Description

Responsibilities

• This individual is responsible for working with the EAD and the respective Account Directors and Peers to provide operational leadership support to all aspects of the business

• This role will ensure that administrative and operational functions are provided to the respective teams in an efficient and effective manner

• In addition, this individual will be responsible for service delivery oversight for operations functions and staff throughout the sub-regions, and will work closely with the EAD in a support function to implement strategic initiatives

• As a Program Manager, this individual will ensure there is sufficient front office support and act as a steward for operational excellence initiatives

Operational & Reporting

• Creatively solve problems to ensure appropriate accountability is maintained with respective workstreams and are operating in an efficient and effective manner

• Develop and support the EAD with the development of annual business plans, operations plan, stating priorities, timelines and responsibilities

• Implement programs to ensure that Cushman & Wakefield is recognized as an industry leader as well as a best place to work

• Collaborate in the development of strategic planning with the leadership team and develop short- and long-range operating objectives, policies and programs

Governance & Compliance

• Ensure compliance with corporate standards and internal company processes and systems are in place

• Ensure consistent delivery of services by maintaining playbooks and communicating new process clearly

Strategic Planning & Coordination

• Collaborate cross-functionally with counterparts in other workstreams in order to learn and utilize best operational practices and offer innovation to the clients

• Foster coordination and communication with the leadership team to develop and implement an annual plan for developing a high quality, collaborative work environment

• Spearhead training programs for employees and coordinate appropriately

Qualifications

• Bachelor Degree

• 4+ years of related experience or training, Or any similar combination of education and experience

• Highly analytical, organized and detail oriented with strong math and communication skills

• Strong knowledge of presentation creation, strong writing skills, research experience and analysis

• Excellent interpersonal skills, organizational savvy, emotional intelligence, keen judgment and problem solving

• Proven record of providing excellent internal and external customer service

• Demonstrated adherence to the highest ethical standards and professionalism

• Experience with design software such as Adobe suite and Google Office suite/Microsoft Office suite

• Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer

• Regularly required to talk, hear, and use hands and fingers to write and type

• Ability to speak clearly so others can understand you

• Ability to read and understand information and ideas presented orally and in writing

• Ability to communicate information and ideas in writing and orally so others will understand

• Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $93,500.00 - $110,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”