Jobs NYC

Full Job DescriptionOur Financial Services client is seeking a strategic and technically adept Customer Identity Product Lead. This role is critical in building and scaling industry-leading lending omni-channel applications and experiences. The Customer Identity Product Lead will work in a hybrid capacity.The Customer Identity Product Lead will define and execute the vision, strategy, and roadmap for Customer Profile Management, unifying customer profiles across platforms, channels, and touchpoints to deliver seamless, secure, and personalized experiences.Location: This role is hybrid. The candidate should be located within a commutable distance to one of the offices in NYC, Baltimore, MD, Charlotte, NC, Wilmington, DE, or Irving, TX.Customer Identity Product Lead Responsibilities:Vision and Strategy: Define and drive the vision, strategy, and roadmap for Customer Profile Management, aligning initiatives with business objectives and customer needs.Customer-Centric Approach: Advocate for a deep understanding of customer needs, behaviors, and pain points to ensure customer identity solutions deliver meaningful and impactful experiences.Identity Graph Development: Lead the design and implementation of the Customer Profile Graph, consolidating diverse identifiers into a reliable, unified customer profile.Cross-Functional Collaboration: Partner with data engineering, analytics, privacy, and security teams to design scalable customer profile solutions. Collaborate with stakeholders across marketing, customer service, and product development to integrate and leverage these capabilities.Use Case Prioritization: Identify and prioritize high-value use cases for identity resolution that drive measurable business impact across customer journeys, channels, and devices.Adoption and Enablement: Advocate for the adoption of customer identity capabilities across the organization. Educate teams on best practices and showcase the value of these tools.Data Quality and Governance: Analyze business processes to define data quality frameworks for identity accuracy. - - ---- - Partner with legal, compliance, and operational teams to establish data governance policies.Product Execution: Write clear and actionable Product Requirement Documents (PRDs) and user stories to guide development. Act as Product Owner in an Agile environment, managing backlog priorities, sprint planning, and retrospectives.Performance Measurement: Establish KPIs to measure success and identify opportunities for continuous improvement. Monitor performance and iterate based on data insights.AI/ML Innovation: Collaborate with data science and engineering teams to incorporate AI/ML capabilities for identity graph enhancements, predictive insights, and customer segmentation.Compliance and Privacy: Ensure adherence to data privacy laws (e.g., GDPR, CCPA) and security standards, working closely with legal and risk teams to mitigate risks.Stakeholder Communication: Engage regularly with external stakeholders to provide updates, resolve blockers, and translate feedback into actionable improvements.Industry Awareness: Stay up-to-date with industry trends, tools, and best practices in customer identity, data governance, and privacy.Customer Identity Product Lead Requirements:7+ years of experience in product management, with at least 3+ years in back-end development or building API-first as a Technical Product Lead or Product Owner with a strong focus on platform-based products.Bachelor's degree in computer science, Engineering, Information Systems, or a related technical field (or equivalent experience).Experience designing and delivering enterprise-level identity resolution solutions.Solid understanding of software development processes, architecture, and technical concepts, including cloud computing, APIs, microservices, and integration strategies.Strong expertise in data governance, data privacy regulations (GDPR, CCPA), and enterprise security standards.Technical proficiency with Customer Data Platforms (CDPs), identity management systems, and AI/ML applications for identity resolution.Excellent skills in creating Product Requirement Documents (PRDs), writing user stories, and managing Agile backlogs.Ability to define and monitor KPIs, leveraging data-driven insights for continuous improvement.Experience managing and mentoring product teams.Outstanding written and verbal communication skills with the ability to influence cross-functional teams and senior leadership.Experience in regulated industries (e.g., financial services, fintech) is a strong plus.In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.BenefitsHealth and wellbeing options for team members and their dependentsUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementContinuing educationBonus eligiblePaid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)Paid holidays (7 days per year, based on start date)Paid volunteer time (3 days per year, prorated based on start date)Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:Email your resume in Word to:cameron.little@jobalert.creativecircle.comPlease do NOT change the email subject line in any way. You must keep the JobID: : CL9-1844073L067 -- in the email subject line for your application to be considered.*Cameron Little - RecruiterFor Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This job was first posted by Creative Circle on 03/07/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.Creative Circle is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.Copyright 1999 - 2025. CreativeCircle, Inc. All rights reserved. https://www.eeoc.gov/eeo-policy-statement

Minimum Salary: 120,000 Maximum Salary: 145,000 Salary Unit: Yearly