Job Information
The Metropolitan Museum of Art Patron Program Coordinator in New York, New York
About the Metropolitan Museum of Art
The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.
Respect: Engage one another with collegiality, empathy, and kindness, always.
Inclusivity: Ensure that all are and feel welcome and valued.
Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.
Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.
Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.
Please submit your cover letter and resume to be considered for this role.
About the Membership Department
The Met’s Membership program is one of the largest in the world and includes more than 135,000 loyal members from around the globe. Members give $90 to $50,000 annually and collectively contribute more than $30M per year. The Membership program is experiencing rapid growth and change as it rebounds from the pandemic, innovates its operations, and prioritizes diversity, inclusion, equity, and access.
The Patron Program team within the Membership Department focuses on the identification, cultivation, and stewardship of over 2,000 Patron households that give between $2,500 to $50,000 a year, raising around $6.5 Million in revenue annually. While the Patron Program has been successful it has not returned to its pre-pandemic revenue, and only recently The Met has formed a dedicated team focused on growing and stewarding this group.
GENERAL STATEMENT OF RESPONCIBILITIES & DUTIES
As the Patron Program Coordinator, you will report to the Deputy Chief Officer for Patrons and provide vital administrative and programmatic support for the Patron Program at The Metropolitan Museum of Art. You will help to ensure the timely completion of acquisition and renewal campaigns to all levels of Patrons. You will support the Patrons team and Membership Events teams for all Patron-level events and programs. You will work closely with colleagues in the Institutional Advancement department for effect donor communication and stewardship. You are highly organized and a self-starter who excels both at database work and in face-to-face interactions.
PRIMARY RESPONCIBILITIES & DUTIES
Provide overall administrative assistance to the Patrons Program, which raises $6.5M annually.
Assist with Patron acquisition and retention efforts, by ensuring timely renewal letter deployment and administrative support around all acquisition and lapsed recapture campaigns.
Support Patron events in coordination with the Membership Events Team, including creating preparatory materials.
Maintain Patron materials on a rolling basis, including the Patron Events calendar, the Patrons Circle and Leadership Circle brochures, and other publications as needed.
Provide administrative and database support for the Deputy Chief Officer for Patrons, including scheduling meetings, pulling reports/lists, and tracking meeting notes in Tessitura.
Update Leadership Circle Recognition Board annually for installation in the Great Hall.
Liaise with Patrons at events and over the phone/email in coordination of private tours, meetings, and other logistical services.
Work with the Institutional Advancement Operations Team and specifically the Associate of Patron Services as needed to facilitate Patron renewals, card requests, and other customer service inquiries.
Perform other duties as assigned.
REQUIREMENTS & QUALIFICATIONS
Bachelor’s degree, or equivalent experience.
2-3 years of relevant experience working with members, donors, or patrons
Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) is required.
Knowledge of the NYC art world preferred
Exceptional verbal and written communication skills
Highly organized and a self-starter
Experience with Tessitura or similar fundraising software is preferred
Ability to work occasional nights and weekends as needed
COMPENSATION RATE:
$34.00 / Hourly
The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.
Location Requirements
At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.
Benefits Offerings
The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.
Medical, dental, vision and life insurance
403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
Long-term disability coverage
Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
Commuter benefits (pre-tax income for parking or mass transit expenses)
Free financial-planning services
Financial assistance for relevant coursework, seminars, and training programs
25% discount for staff in Museum shops
A subsidized staff cafeteria
Access to the Museums Council pass, which grants free admission to various museums and cultural institutions
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.
The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact benefits@metmuseum.org .
The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.