Jobs NYC

Company: NPS Prism, LLC Location:1114 Avenue of the Americas, 43rd Floor, New York, NY 10036Position Title: Manager, Client Engagement (NY-MCE-2024A(3)i)Job Description:The Manager, Client Engagement will build and nurture positive client relationships and work closely with customer stakeholders to assist them in effectively utilizing the company’s platform and insights. Own the strategic relationship with NPS Prism clients to ensure that they realize the full strategic insights and value of the Prism tool in order to drive customer experience (CX) improvement throughout their organization. Deliver client excellence through new CX industry insights powered by Prism and by executing day-to-day delivery in a high-quality, detail-oriented manner. Drive prospective client sales discussions and processes, in collaboration with Bain Partners, to fuel the growth of the Prism business. Lead multiple strategic client relationships for NPS Prism and own all day-to-day aspects of client management. Own the client relationship for NPS Prism. Work with the Prism team leadership to set the strategy for the account including managing strategic account plans by pursuing revenue growth opportunities and developing tactical plans to grow presence including creating and maintaining a multi-year roadmap. Create and engage clients on CX thought leadership driven by Prism. Create and deliver thought leadership, CX insights to clients powered by Prism and support clients in socializing and embedding the Prism tool to drive action-oriented CX change and improvement. Act as a dedicated resource to clients to discuss business challenges, activation of the Prism subscription and best practices. Advise client day to day leads in socializing insights from NPS Prism and from customer experience results within the client’s own organizations. Engage with clients and solicit feedback on Prism product to better support their CX needs. Manage and/or oversee all day-to-day details of client engagements, including contracting, project plans, and external and internal coordination with the Prism product development and operations teams. Answer all client questions and actively resolve issues, engaging the broader Prism team and Bain Partners as needed. Analyze Prism data to drive to client answers. Monitor and proactively ensure client engagement. Support sales strategy and commercialization efforts for prioritized prospects and clients, including identifying target accounts for the Prism instruments in your book of business and facilitating Prism demos discussions with multiple stakeholders in the client’s organization as a part of the selling process. Be a contact for providing product information and demos to prospective clients. Create dynamic and engaging presentations, analyzing insights and Prism data to bring the value of Prism to life for our clients. Position is in a fixed location based in the New York, NY office; however, telecommuting from a home office may also be allowed.Job Requirements:Requires a Bachelor’s degree in Business Administration, Economics, Statistics, or a directly related field plus four (4) years of experience in consulting, customer insights, or account management and sales in a data business.Experience must include:• Experience as a client service professional engaging C-suite members and senior executives of Fortune 1000 companies.• Managing and growing senior client relationships.• Extensive presentation experience.• Proficiency in CX data analysis, ability to analyze tens of thousands of unique survey responses to create actionable insights. • Experience in CX survey methodology (e.g. CX survey content and structure, raw data content, common sampling methodologies, etc.).• Experience with advanced survey quality-control methodologies and processes.• Proficiency in Tableau.• Experience with client data management and pipeline management in HubSpot.Salary: $159,682 - $172,500/year. Multiple positions available. Please submit resumes via npsprism.applytojob.com. Please enter code “NY-MCE-2024A(3)i” in the “Additional Comments” field of the application.In New York City, the good-faith, reasonable annualized full-time salary range for this role is between $159,682 - $172,500/year, placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level.

Minimum Salary: 159682 Maximum Salary: 172500 Salary Unit: Yearly