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Job Description

IT Manager Workplace Technology Services - Icahn School of Medicine - Days Monday - Friday 9am - 5pm, Req#3022217

The IT Manager is responsible for planning, directing and coordinating the operations of an information technology area of responsibility. Plan, develop, troubleshoot, enhance and maintain systems, procedures and applications for operating efficiency.

Qualifications

• Bachelors Degree in business, computer science or related field is preferred, or combination of relevant I.T. experience and technical or on-the-job IT training, with some supervision preferred.

• 5+ years (higher preferred) in the information technology field or its equivalent.

• Licensing: None but certifications relevant to area of IT are preferred

Non-Bargaining Unit, 876 - Levy Library - ISM, Icahn School of Medicine

Responsibilities

• Leads and Develops Workplace Technology Services (WTS) Staff for the ICAHN School of Medicine at Mount Sinai (ISMMS) - Communicates clear job expectations; plans, monitors, and evaluates job performance. Provides coaching, professional development, and feedback to enhance staff capabilities. Maintains a positive and collaborative team environment, addressing performance concerns and fostering service excellence.

• Delivers Exceptional Customer Service - Promotes a culture of service excellence by prioritizing responsiveness, quality support, and collaboration. Serves as the first point of escalation for technology-related issues and ensures timely resolution to support staff, faculty, and students.

• Collaborates Across DTP and Institutional Teams - Partners with other teams to coordinate system implementations, manage project delivery, and support technology outages or disruptions, ensuring minimal impact on education, research, and clinical operations.

• Facilitates End User-Focused IT Solutions - Collaborates with academic, clinical, and administrative staff to gather end user requirements, design user-centered solutions, and create comprehensive project plans. Oversees project timelines, staffing, and system development milestones to ensure successful technology enhancements.

• Manages Technology Assets and Budget Planning - Oversees hardware inventory, systems accounts, and software assets. Provides input on annual budget planning and procurement to align staff and hardware resources with institutional priorities.

• Supports Strategic Technology Initiatives - Drives the delivery of effective and efficient IT services aligned with the ISMMS goals. Supports the implementation of innovative technology strategies that enhance learning, research, and patient care environments.

• Advises on Technology Strategies and Policies - Recommends IT strategies, policies, and operational procedures by assessing organizational outcomes, identifying challenges, analyzing trends, and anticipating future needs.

• Oversees System Development and Maintenance - Manages the design and specification of system enhancements, working with internal and external programming resources as needed. Ensures systems are reliable, secure, and optimized for end user needs.

• Ensures System Performance and End User Support - Oversees system maintenance, software updates, and troubleshooting. Prioritizes end user support by providing timely solutions, resolving escalations, and maintaining robust documentation.

• Champions Continuous Improvement and Reporting - Reports operational performance and challenges to leadership while proposing effective solutions. Actively contributes to short- and long-term planning for IT services that support the ISMMS’s mission.

• Ensures Compliance and Accountability - Ensures IT staff and end users adhere to institutional and departmental compliance and security requirements and standards. Maintains accurate documentation and records to meet regulatory and organizational standards.

• Performs other related duties as required.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. This includes advocating for equitable policies, addressing barriers that limit potential, and standing in solidarity with colleagues who face unfair treatment.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer Minorities/Women/Disabled/Veterans

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $109000 - $163695 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.