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After undergoing a transformative restoration,Waldorf Astoria New York (https://www.hilton.com/en/hotels/nycwawa-waldorf-astoria-new-york/)is set to reignite its magnetic allure.Waldorf Astoria New York (https://www.hilton.com/en/hotels/nycwawa-waldorf-astoria-new-york/)is seeking a Housekeeping Houseperson to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

A Houseperson plays a crucial role in maintaining the impeccable cleanliness and presentation of the hotel, ensuring that every corner reflects the elevated luxury standards expected at a Forbes 5-Star property. This role involves not only maintaining designated areas of the hotel but also responding promptly to guest requests, anticipating their needs, and ensuring that all spaces are meticulously cared for. The Houseperson’s attention to detail and commitment to excellence are integral in upholding the hotel’s reputation for providing personalized and refined guest experiences, contributing to our ongoing pursuit of exceptional guest service and financial success.

What will I be doing?

As a Houseperson , you will play a key role in maintaining the hotel's high standards of cleanliness and service in designated areas. In support of the hotel's efforts to achieve and maintain five-star service, you will assist room attendants, respond to guest requests, and complete special projects to enhance the overall guest experience. Your attention to detail and commitment to hospitality will ensure that all areas meet the expectations of luxury and excellence.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean and maintain designated areas to uphold the hotel's cleanliness and condition standards.
• Assist room attendants.
• Perform deep cleaning.
• Complete special projects as assigned.
• Deliver supplies, and amenities to departments, guest rooms, and storage areas.
• Respond promptly to guest requests, ensuring exceptional service and hospitality.
• Maintain housekeeping storage areas in an organized and presentable manner.
• Adhere to all safety, sanitation, and hotel policies.
• Perform other duties as assigned to support the housekeeping and operations teams.

The rate of pay for this role is $29.15- $38.87 and is based on applicable and specialized experience.

What are we looking for?

We are looking for a Houseperson who is committed to maintaining the elevated standards of cleanliness and service that align with our goal of achieving Forbes 5-Star status. This role involves not only performing traditional housekeeping duties but also ensuring that every guest space is perfectly maintained, creating an environment that reflects our luxury service ethos. You will take pride in ensuring that all areas of the hotel are presented to the highest standards, while also responding promptly and efficiently to guest requests. Your attention to detail and proactive approach will help us create an unforgettable experience for every guest.

The ideal candidate will possess the following qualifications:

• A keen eye for detail and a commitment to maintaining the pristine condition of the hotel’s public areas and guest rooms.
• Prior experience in a luxury hotel or similar environment is preferred, with a strong understanding of the level of service and cleanliness required to reach Forbes 5-Star standards.
• A strong work ethic with the ability to handle multiple tasks and prioritize effectively while ensuring consistency in quality and service.
• A proactive attitude, responding promptly to guest requests and anticipating needs before they are voiced.
• Excellent interpersonal skills, with the ability to interact with guests and team members in a friendly, approachable, and professional manner.
• A commitment to upholding luxury service standards, ensuring that every task is completed to perfection.
• Ability to work independently, with strong time management skills to ensure tasks are completed efficiently while maintaining attention to detail.
• Physical stamina and strength, as the role involves manual tasks such as lifting, moving furniture, and performing deep cleaning duties.
• A passion for providing exceptional guest service, contributing to an overall experience that aligns with the hotel’s luxury and Forbes 5-Star standards.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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Job: Housekeeping and Laundry

Title: Housekeeping Houseperson - Waldorf Astoria New York

Location: null

Requisition ID: HOT0BCL6

EOE/AA/Disabled/Veterans