Jobs NYC

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Analytics, Investment & Marketing Enablement (AIM) Team – a part of Global Commercial Services Marketing (GCSM) – is the analytical engine that enables American Express’ Global Commercial Business. The team drives profitable growth in acquisitions through Data, Analytics, AI-powered Targeting & Personalization Capabilities.

This Director role will be a hybrid role based out of New York, NY, and will be part of the Customer Analytics team within AIM.

They will directly lead a team – owning the end-to-end analytics required for creating the engine of growth which shall power the entire Customer journey starting from Acquisitions and encompassing Engagement and Retention across both Card & Beyond Card products. They will be responsible for driving the Offer Personalization for Customer Acquisitions in Commercial space which is a key priority for GCS business. The offer personalization engine will require using advanced analytics, disciplined test & learn, and effective partnership across the Blue Box. Another key focus of the role will be to lead, enhance and standardize CMV framework for GCS Customers which shall enable prioritization of leads and treatments across Cross Sell, Upgrades, Employee Card, and Engagement & Retention space. This role will require close collaboration with key partners across AIM, Marketing, Decision Science, Capabilities, Finance, GIO, and CFR teams.

Key Responsibilities Include :

• Define, Design, Build, and Implement core analytical solutions to accelerate organic growth with multiple initiatives such as targeted offers, scale new treatments and enhance targeting insights capabilities

• Strengthen and standardize the CMV framework across internal acquisition, engagement & retention functions to drive lead prioritization and harmony across all GCS Customer Marketing and Sales channels.

• Collaborate with AIM colleagues managing targeting and analytics for Customer channels and corresponding Marketing colleagues on disciplined test & learn strategy, and various initiatives including setting goals & forecasts for the channel, influencing data-driven strategy changes, personalization.

• Collaborate with Decision Science and Capabilities to manage, guide and build analytical solutions to improve efficiency.

• Lead an internal team, and partner closely with cross-functional teams across Marketing, Decision Science, Capabilities, Finance, GIO, and CFR to achieve program objectives.

Qualifications:

• Advanced degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science) or 3 years of experience in analytics is preferred.

• Strong programming skills are preferred. Experience with Big Data programming languages (Hive, Spark), Python, SQL is a plus.

• Experience in large data processing and handling, understanding in data science is a plus.

• Ability to work in a dynamic, cross-functional environment, with strong attention to detail.

• Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment.

• Strong analytical/conceptual thinking competence to solve unstructured and complex business problems and articulate key findings to senior leaders/partners in a succinct and concise manner.

• Demonstrated ability in directly and indirectly leading cross-functional teams is a plus.

• Basic knowledge of statistical techniques like hypothesis testing, regression, t-test, and chi-square test.

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Data Mgmt and Analytics

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25003716