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Job Description

Associate IT Director – Workplace Technology Services – Corporate – Days – Onsite Monday – Friday - Req# 3023835

Location: 150 E 42nd Street onsite/hybrid - one remote day per week

Shift: Monday - Friday 9am - 5pm

The IT Associate Director plans, organizes, and directs the day-to-day activities within the department. The Associate Director will assist the IT Director in implementing operational policies and procedures and ensure operational efficiency across the department. Additionally, the role will lead specialized IT services, ensuring comprehensive and white-glove support for senior executives.

Qualifications

• Bachelors Degree in business, computer science or related field.

• 10 years in the information technology field or its equivalent.

Non-Bargaining Unit, 288 - DTP End User Computing - MSH, Mount Sinai Hospital

Responsibilities

• IT Management and Oversight: Manage and oversee all IT-related activities under the direction of the IT Director, in accordance with departmental guidelines and best practices. This includes evaluating design, development, and coordination of projects.

• Technical Support and Consultation: Provide technical support and consultation on the installation, configuration, upgrading, troubleshooting, and repair of applicable software, hardware, and peripheral devices. Create accurate reports with recommendations for improvements.

• Executive and End-User IT Support: Lead and manage the Executive Concierge group, setting goals and strategic direction to provide superior, white-glove IT support for senior executives. Oversee the coordination and delivery of IT support for end users, including executives, across diverse settings such as clinical locations, corporate offices, offsite locations, residential environments, and administrative offices, ensuring seamless technology support and the highest level of customer service.

• Technical Communication: Communicate technical strategy, standards, policies, and procedures to non-technical users clearly and regularly. Ensure transparent and effective communication between senior executives, administrative staff, and technical teams.

• Project Management: Define and communicate project milestones, scope of work, and resource allocation. Ensure that support strategies are responsive to the complex, time-sensitive nature of executive schedules, minimizing disruptions.

• Staff Supervision and Development: Supervise, hire, train, and evaluate assigned staff. Work with employees to correct deficiencies, implement corrective actions, and encourage professional development. Lead staff management, supervision, scheduling, development, and performance evaluation.

• Strategic Planning: Assist in the development of long- and short-term goals for the department, ensuring alignment with organizational objectives.

• Financial and Administrative Reporting: Prepare or coordinate financial and administrative reports. Analyze and interpret data, including financial statistics and management planning data, to predict resource needs and develop long-range plans.

• Vendor Management: Manage vendor relationships and service contracts, ensuring optimal performance and alignment with department needs.

• Performance Metrics and Reporting: Develop metrics and reporting mechanisms to track support performance, executive satisfaction, and service-level adherence, driving data-driven improvements in service delivery.

• Additional Duties: Perform other related duties as needed.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $132000 - $211065.5 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.