Job Information
MetaOption, LLC Lead Application Support Engineer in Jersey City, New Jersey
Lead Application Support Engineer
M ust Have:
Minimum 6 years of experience in Application Support Engineering or a similar role.
Bachelor’s degree preferred (or equivalent work experience).
Proven ability to support applications in highly regulated environments .
Mainframe: COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, FileAid .
Cloud & Distributed Systems: Hands-on experience with Unix, Linux, Windows, SQL/PLSQL .
Databases: Familiarity with DB2, Oracle, Snowflake .
Monitoring & Alerting: Experience with Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam, IBM Zolda .
Cloud Technologies: AWS (S3, EC2, Lambda, SQS, IAM), Azure, OpenShift, RDS Aurora, PostgreSQL.
Scheduling Tools: Experience with CA AutoSys, Control-M for job scheduling.
Expertise in ITIL Change, Incident, and Problem Management processes.
Ability to lead Major Incident calls , engage teams, and drive root cause analysis (RCA) .
Strong debugging skills for resolving technical issues across Mainframe, Cloud, and Distributed environments .
Knowledge of cybersecurity best practices (password rotation, access control, malware detection).
Strong verbal and written communication skills to collaborate with cross-functional teams.
Nice to Have:
Experience identifying and implementing automation opportunities to reduce manual monitoring efforts.
Experience with Disaster Recovery (DR) and Business Continuity (BCM) planning .
Ability to complete DR scripts and evidence collection during planned/unplanned outages.
Strong ability to multi-task and prioritize incidents efficiently.
Proactive mindset with a focus on continuous improvement .
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