Jobs NYC

Description

Responsibilities:

• Provide IT support through various channels such as phone, email, and in-person requests

• Troubleshoot and resolve hardware and software issues in a timely and courteous manner

• Manage and track all problem and resolution activity within the tracking system

• Install and configure basic PC software applications like Microsoft Office, Citrix, etc.

• Stage and configure new and existing desktops, laptops, and peripheral equipment

• Act as primary and secondary support for computer upgrades and installations

• Assist in managing hardware and software assets

• Participate in the hardware warranty repair process

• Contribute to the continuous development of problem-solving techniques and more efficient support methods

• Display proficiency in both PC and MAC systems

• Support meetings as required

• Perform other related tasks as assigned.

Requirements • Proficiency in Email Correspondence

• Familiarity with the software 'About Time'

• Ability to provide clear, concise answers to client queries

• Knowledge of various Methods used in IT support

• Experience in conducting system Upgrades

• Proven track record in providing excellent Customer Support

• Skilled in Submission of technical reports and documentation

• Expertise in Desktop Hardware maintenance and repair

• Ability to provide Onsite support when necessary

• Knowledge of Laptop Hardware and its troubleshooting

• Proficiency in handling and maintaining Computer Hardware

• Ability to use and create Templates for reporting and documentation

• Experience with Peripheral Equipment setup and troubleshooting

• Deep understanding of PC Operating Systems

• Proficiency in handling and troubleshooting Mac Computers

• Familiarity with Track System for logging and tracking IT issues

• Experience with Citrix virtualization software

• Proficiency in using the Servicenow Application for IT service management

• Ability to communicate Courteously with clients

• Skills to Troubleshoot Hardware issues effectively

• Familiarity with Cedar.AI software

• Proficiency in various PC Software and applications

• Knowledge of Network Information Service (NIS)

• Experience in Software Asset Management.

• Must be eligible to work in the U.S. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .