Jobs NYC

Description

Purpose of position:

Remote role as the primary contact for families.

Reports to the Supervisor of Student Services within the Customer Engagement & Retention Department.

Department responsibilities include customer support, onboarding, and academic placement for new and continuing students.

Support families in Eastern or Central Standard Time.

Core Tasks & Responsibilities:

Assist families via inbound calls with questions and account updates.

Advocate for students to help them navigate their enrollment experience.

Review student accounts to address outstanding tasks and recommend actions for success.

Organize workflow to ensure time management, data integrity, communication, and student retention.

Maintain and document student records accurately in online systems.

Participate in outbound calls for onboarding and retention.

Protect student privacy by complying with FERPA regulations.

Perform other assigned duties as needed.

Skills

inbound and outbound calls, Customer service, call center, data entry, salesforce CRM

Additional Skills & Qualifications

Skills:

Problem-solving with goal-driven outcomes.

Excellent communication (verbal and written).

Self-confidence, patience, empathy, and availability in connecting with students and families.

Adaptability to multi-generational needs.

Troubleshooting and de-escalating issues.

Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).

Understanding of FERPA and privacy policies.

Qualifications:

Preferred: Call center and customer service experience.

Experience in a fast-paced environment with students and families.

Experience in a virtual environment.

Experience with multiple EMS/SIS/Enrollment platforms.

Bachelor's degree is a plus, but not required.

Pay and Benefits

The pay range for this position is $15.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 21, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.